What to do
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Separate the seller check from the policy check
This lookup answers a narrow question: whether the exact person or corporate broker matches an Office of Insurance Commission licence record and whether revoked-status information changes that result. It does not verify the insurance policy itself. Keep those two decisions separate from the start.
Ask for the seller's exact name, licence number and licence type as presented for the transaction. Do not search only a brand, social-media name or approximate spelling and then treat a similar result as the person or company you are dealing with.
Choose the matching OIC registry
The official OIC service portal links licence lookups for insurance agents and brokers. It also provides a separate corporate-broker licence service. Choose the lookup that matches whether the seller is acting as an individual or as a corporate broker rather than forcing one identity into the other category.
Compare the exact returned name, licence number and licence type with the information supplied for the sale. A match on only one field is incomplete. If the name is similar but the number or type differs, leave the status unresolved until the exact identity can be checked.
Check revoked status as a separate step
OIC's official service portal also links revoked-status information for agents and brokers, including corporate brokers. Check that information alongside the positive licence result. Stopping after finding a familiar name in a licence list leaves the second part of the verification unfinished.
Use the same exact identity across both checks. Do not transfer a result between people with similar names, between an individual and a company, or between different licence types. If the records cannot be reconciled, do not present the seller as verified.
Read a match within its limits
An exact, non-revoked licence match supports the seller's licence status in the category shown at the time of the lookup. It does not prove that a document offered to you is a genuine policy, that a premium reached an insurer, that coverage is active, or that the policy is suitable for your trip, health needs, vehicle rental or another decision.
It also does not establish an insurer's solvency or whether the policy is paid or covered. Those questions require evidence tied to the insurer and the exact policy. For rental-car protection, use the separate guide to check the contract and accident terms.
Do not confuse the complaint portal with verification
OIC's PPMS complaint portal is a different service from the licence registries. As checked on 15 August 2026, it displayed a ThaiD login step and a LINE registration step. Completing a licence lookup does not create a complaint, and entering the complaint portal does not verify an agent or broker.
The current portal does not prove that a foreign visitor can complete every authentication and submission step. This page therefore does not promise foreign-user access, complaint acceptance, response time or a remedy. Check the current portal and keep those questions unresolved unless OIC provides case-specific instructions.
Evidence
Sources
2 dated records support the material facts on this page.
- OIC service portal and licence registries (opens in a new tab)
Office of Insurance Commissionofficial governmentChecked
- OIC complaint portal (opens in a new tab)
Office of Insurance Commissionofficial governmentChecked